Privacy Policy
Privacy Statement
Who we are
We are Ethinvest Pty Ltd, ABN (53 003 843 874) and Australian Financial Services Licence
(223718).
Suite 2, Level 8, 1 York Street
Sydney NSW 2000
At Ethinvest Pty Ltd, we are committed to protecting your privacy and managing personal information
in an open and transparent way in accordance with the Privacy Act 1988 (Cth), including the
Australian Privacy Principles. This Privacy Policy explains how we collect, hold, use and disclose
personal information, how you may access and correct information we hold about you, how you may
make a privacy complaint, and how we will respond to privacy enquiries and complaints.
Information Collection
What information do we collect and how do we use it?
When we provide and implement financial advice, we collect the information we reasonably need to
understand your financial situation, needs, objectives and circumstances, formulate appropriate
strategies, provide advice, implement approved recommendations and manage our ongoing
relationship with you. This may include identity and contact details, date of birth, employment
information, family and estate planning circumstances, financial information, assets and liabilities,
income and expenses, investment and superannuation details, insurance information, bank account
details, tax information including tax file numbers where relevant(and consent is received), and other
information needed to provide financial services to you.
We may also collect sensitive information where it is reasonably necessary for our functions or
activities, and where we have your consent or are otherwise permitted by law. Sensitive information
may include information about your health and wellbeing, family circumstances, ethical or
investment preferences, or other information that is relevant to the advice or services you request.
We will only collect sensitive information where it is necessary and appropriate for the services we
provide.
We will only collect sensitive information with your explicit, affirmative consent, which will be
obtained and recorded via a specific written consent declaration prior to or at the time of collection.
The information you provide to us may be disclosed to other organisations where this is reasonably
necessary to provide, implement or manage the services you have requested, or where otherwise
permitted or required by law. For example, we may disclose personal information to product issuers,
investment platforms, insurers, banks, brokers, custodians, client management software providers,
professional advisers, external storage providers, technology providers and other service providers
involved in establishing, implementing or managing your affairs. We do not provide your information
to third parties for unrelated purposes or for them to market their own products or services to you.
We also use your information to enable us to manage your ongoing requirements and our relationship
with you, e.g. ensuring your investments remain in line with your needs and goals, or in the case of a
super fund ensuring that it remains compliant with legislation. We may do so by mail or electronically
unless you tell us that you do not wish to receive electronic communications.
From time to time, we may use your contact details to send you offers, updates, event invitations,
articles, newsletters or other information about products and services that we believe may be of
interest or relevance to you. You may opt out of marketing communications at any time by notifying
us or using the unsubscribe function where available. Opting out of marketing communications will
not prevent us from sending you important service, account, legal or administrative
communications.
We may also use your information internally to help us improve our services and help resolve any
problems.
What if you don’t provide some information to us?
If you do not provide us with some or all of the information that we ask for, we may not be able to
provide you with relevant advice.
It is important that you provide us with complete and accurate information, as we use this to develop
appropriate strategies and research suitable financial products that suit you. While we will take
steps to verify the information you have provided us is complete and accurate, we are not responsible
for advice that is defective based upon incomplete or inaccurate information provided by you.
Should you choose to give us incomplete or inaccurate information, you will need to consider the
appropriateness of our recommendations in the context of your full circumstances.
How do we hold and protect your information?
We take reasonable steps to ensure the personal information we hold is accurate, complete, up to
date and protected from misuse, interference, loss, unauthorised access, modification or
disclosure. We retain personal information only for as long as reasonably necessary for the purpose
for which it was collected, or as required to comply with legal, regulatory, professional or recordkeeping obligations.
We hold personal information in secure electronic systems and, where necessary, in hard-copy files
kept in locked storage. In some cases, files may be archived with external data storage providers. We
use service providers that are subject to appropriate confidentiality, privacy and security obligations.
Our technical and organisational measures may include access controls, password protection,
multi-factor authentication, encryption, secure document management, staff training, physical
security, secure disposal processes and incident response procedures. Access to personal
information is restricted to staff and service providers who need the information to perform their
duties or provide services to us.
Notifiable data breaches
If we become aware of a data breach involving personal information, we will take reasonable steps
to contain the breach, assess the risk of harm and take remedial action where appropriate. If we
determine that an eligible data breach has occurred and it is likely to result in serious harm, we will
notify affected individuals and the Office of the Australian Information Commissioner in accordance
with the Notifiable Data Breaches scheme
Will we disclose the information we collect to anyone?
We do not sell, trade or rent your personal information. We may disclose personal information to
service providers, contractors, professional advisers, technology providers, product issuers and
other organisations where this is reasonably necessary for us to provide, implement, administer or
improve our services, comply with legal obligations, manage our business, protect our rights, or
respond to a corporate transaction such as a sale, merger, reorganisation or similar event. We take
reasonable steps to ensure that third parties who handle personal information on our behalf protect
it appropriately.
We may also provide your information to others if we are required to do so by law or under some
unusual other circumstances which the Privacy Act permits.
We may disclose personal information to recipients located overseas where this is necessary to
implement advice you have approved, administer overseas investments, use technology or cloudbased service providers, or otherwise provide services to you. Where we disclose personal
information overseas, we will take reasonable steps to ensure the recipient handles the information
in a way that is consistent with the Privacy Act, unless an exception applies or you have consented
to the disclosure.
We do not currently share data with any offshore service providers and are unlikely to disclose
personal information overseas.
Automated decision-making?
From time to time, secure AI software may be used to create administrative efficiencies, for instance
reporting on pending client administration and back office tasks, and creating correspondence
following a meeting which has been recorded with your consent.
How can you check, update or change the information we are holding?
You may request access to the personal information we hold about you, or ask us to correct personal
information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to
verify your identity before responding to your request. We will respond generally within 30 days and
will explain our reasons if we are unable to provide access or make the correction requested.
If you wish to access or correct your personal information please write to:
Ethinvest
Gadigal Country
PO Box H130,
Australia Square NSW 1215
or by email to info@ethinvest.com.au or by phone on (02) 9413 9558.
We do not charge for receiving a request for access to personal information or for complying with a
correction request. We may charge reasonable expenses incurred in providing access to personal
information where you require us to reconstruct data on the basis that you are unable source
particular information externally and you require us to source this information for you.
In some limited cases, we may need to refuse access to your information or refuse a request for
correction. We will advise you as soon as possible after your request if this is the case and the
reasons for our refusal.
How long will we keep your information?
We may be legally required to maintain some of your records for significant periods of time. However,
once we believe information is no longer needed, we may remove any identifying details or destroy
the records entirely.
What happens if you want to complain?
If you have any concerns about whether we have complied with the Privacy Act or this Privacy Policy when collecting or handling your personal information, please write to:
Ethinvest
Gadigal Country
PO Box H130,
Australia Square NSW 1215
or by email to info@ethinvest.com.au or by phone on (02) 9413 9558.
We will consider your complaint through our internal complaints resolution process and will try to
respond with a decision within 30 days of receiving the complaint. If you are not satisfied with our
response, or if you believe we have not handled your complaint appropriately, you may contact the
Office of the Australian Information Commissioner.
How can you complain about our handling of your information?
If you have a complaint about how we have collected, used or stored your personal information, you
can direct your complaint to our Complaints Manager at info@ethinvest.com.au or by phone on (02)
9413 9558. We will carefully consider your complaint and expect to respond within 30 days.
Alternatively, you may contact the Office of the Australian Information Commissioner by submitting
a complaint through their online form, or by contacting them at:
Privacy Complaints
GPO Box 5288
Sydney NSW 2001
Phone: 1300 363 992
Fax: 02 6123 5145
Web Data
The following applies to the use of our websites:
Website and usage data – We may collect information about how our websites are used, including
server address, device and browser information, date and time of visits, pages viewed, links
accessed and general usage patterns. This information may be collected by us or by service providers
that support website hosting, security, analytics or functionality. We use this information to maintain
website security, improve website performance, understand how our websites are used and improve
our services.
Cookies – We may use cookies and similar technologies to support website functionality, remember
preferences, improve user experience, collect usage information and support website analytics.
Cookies are small files stored on your device. You can usually set your browser to refuse cookies or
alert you when cookies are being used, although some website features may not function properly if
cookies are disabled.
Our websites may contain links to external websites. We are not responsible for the privacy practices
or content of those websites. You should review the privacy policy of any external website you visit.
Last updated: July 2026